The ready availability of machines, efficient production, secure processes and individually customizable end products are all requirements necessary to allow the graphic arts industry long-term success. Bruno Müller, CEO of Muller Martini, explains: “We want to provide more targeted support for our customers, so that they can make full use of their machines’ and systems’ potential. We want to take advantage of opportunities as they present themselves and maximize the efficiency, and therefore the profitability, of systems by means of customer-specific optimization programs.”

Webcams used in the ^MMRemote service module provide a view of the equipment.

As a result, Muller Martini is standardizing its services, offering ^MMServices, the new seven-module label, which was launched at Ipex and in the following months introduced throughout the world. ^MMServices can be used individually or combined perfectly with one another. “Alongside our reliable on-site service, our comprehensive spare parts delivery service and our proven training program for machine operators, ^MMServices ensures that your investment in our machines meets your expectations throughout their service life – or even exceeds them.”

Die Seven ^MMService Modules

• ^MMStartup: Experienced specialists plan and manage projects – not only for new investments, but also when operations are restructured or expanded. Service professionals ensure that commissioning is executed rapidly and that process reliability is maintained from the very beginning.
• ^MMRepair: Even the best equipment can fail, therefore highly qualified service engineers are on hand to provide fast, professional assistance – by phone, remote service or on-site. Original spare parts ensure uninterrupted, high-quality production.
• ^MMRemote: Often with printing presses and in finishing, which is one of the very last production steps, every minute counts; Muller Martini’s customers therefore have a direct line to the manufacturer at all times. They can choose from three modules that can be combined and expanded flexibly according to their individual needs: ^MMHelp (24/7 support), MMRemote Access (online analysis, 24/7 support), MMRemote Online (teleconference, webcam, online analysis, 24/7 support).
• ^MMUptodate: Regular updates extend the life span of the machines and ensure that they remain productive for many years. Thanks to all Muller Martini equipment having a modular design, it can be retrofitted or expanded in line with new business models or market changes. A retrofit pays for itself very quickly.
• ^MMInspect: The Muller Martini preventive inspection service keeps equipment in top condition, provides complete security in terms of production continuity and also reduces operating costs. Experts analyze the systems and report problem areas and (improvement) potential to the customer.
• ^MMImprove: Added value through training and advanced training – Experienced Muller Martini experts provide operating personnel with a host of tips and tricks as well as thorough training. Customized training courses prepare machine operators perfectly for handling new equipment and keep them up to date with regard to developments and new features.
• ^MMSelect: Production machinery must be serviced and inspected continuously to ensure efficient life cycle management. Thanks to a service contract based on predictable costs determined by annual price fixing, customers benefit immediately from the comprehensive, expert Muller Martini service program.