Müller Martini Canada Inc. offers original factory spare parts.

Efficient, reliable spare parts backup is as important to your productivity as the machine itself and the people operating it.

Müller Martini has developed one of the most user-friendly parts ordering systems in the industry, with you, our valued customer, in mind.

Parts Specialists

John Bullion - Parts Specialist English
• Benoit Pepin - Parts Specialist English/French
• Monica Vucovan - Parts Specialist English/French

How to reach us

• Dedicated local telephone number:                      905.660.0779
• Dedicated long distance telephone number:     1.800.268.0739
• Dedicated facsimilie number:                                905.660.5762 

How our telephone queue system works

• Choose English or French
• English calls are directed to Mike or John
• French calls are directed to Benoit or Monica
• Calls are answered in order, please stay on the line
• If your wait is longer than 5 minutes, your call will be directed to our overflow agent

Hours of operation

• Regular hours of operation - Monday to Friday 8:00 am -   5:00 pm EST
• After hours of operation - Monday to Friday 5:00 pm - 11:00 pm EST
• Weekend hours (Saturday and Sunday) 8:00 am - 11:00 pm)

After hours specialists are equipped with the tools to serve you. Calls will be re-directed to cell phones. Our specialists have computer access to Müller Martini Canada and Müller Martini U.S. inventories.

From 5:00 pm to 10:00 pm your order will be taken for next day shipping. In the case of an emergency, there is a $300.00 fee for our representative to go to the office and arrange to have your part on the next flight leaving Toronto.

If you know the part number(s) of what you need, simply FAX your Purchase Order to us at any time of the day or night, by dialing our FAX line:  905.660.5762

What we need from you

• your company name and address
• contact name and telephone number
• purchase order number
• model and serial number of your machine
• part number(s) and quantity required
• shipping address
• when needed and how to ship

Delivery, charges, methods and options

• Out-of-stock parts: Average turnaround time is 14 days.
• In-stock parts:        Next day delivery via FEDEX; no charge if order is over $100, at-cost otherwise.
• Rush shipment and special delivery of out-of-stock parts

European Factories - 2-3 days to arrive, cost $150
U.S. Factories - next day delivery. cost $150
U.S. Parts Dept. - next day delivery, cost $250
We can, in most cases, arrange a direct drop shipment to your facility