^MMRemote

Your Muller Martini machines offer impressive uptime and performance, making them essential to your success. However, every minute counts when things occasionally go wrong. So we are available around the clock to ensure your machine is up and running as soon as possible. It's line having the best service engineers continually on your doorstep.

With ^MMRemote from Muller Martini, you can design and tailor your level of support to your individual needs via a range of flexible modules. Together we can find the right Remote solution to meet your requirements.

Choose the right support package for your needs: ^MMHelp, ^MMRemote Access or ^MMRemote Online.

^MMHelp Basic

Our online help system offers customers without existing service agreements the ability to access technical support during office hours.

What we offer you:

• Online submission
• Response within 48 hours
• Dedicated email response

^MMHelp Telephone support *

Our service hotline offers professional help and priority support from 8:00 AM to 4:30 PM ET, with local Muller Martini service specialists on hand to offer help.

What we offer you:

• Advice from skilled and experienced service specialists
• Professional help with operation and production issues and a troubleshooting service

*annual subscription required

^MMRemote

Overview

^MMRemote from Muller Martini gives your machine online access to our service experts via the Internet.

With MMRemote, you can reduce equipment downtime in emergency situations. Our state of the art diagnostic systems help us to locate the issue and identify the remedy without delay. This allows you to plan production and staffing wighout more major interruption, leading to increased efficiency and performance.

The advantages for you:

• Excellent production reliability
• Reduced costs in relation to unplanned downtime and service work
• Significantly less downtime
• Expert knowledge at your fingertips via remote access
• Reduced cost of support
• Connecting additional equipment at minimal cost

^MMRemote delivers the most reliable security:

• Password protection
• Two-way encryption
• Each member of the Muller Martini service team has their own unique identifier
• Security certificate (TüviT-certified)

^MMRemote Access*

Our base package includes remote connection functionality for your equipment.

With ^MMRemote Access you receive quick support and save time in the event of a fault. The following components provide you with an even more efficient service:

• ^MMRemote Access offers you help at the touch of a button. By sending a service request, the service team can access your equipment via the internet, enabling them to analyze the problem and advise by telephone on what corrections are necessary. ^MMRemote Access gives you a direct and secure connection to our service expertise.
• Online diagnostics: Error messages from your machine can be analysed online. Access to real-time machine information allows our experts to advise you on corrective measures quickly and reliably.

The advantages for you:

• Around the clock help at the touch of a button
• Direct access to real-time information

^MMRemote Online*

^MMRemote Online provides an interactive online interface, connecting you to service expertise and helping you to resolve faults with even greater efficiency.

Access to operating manuals and is available via the ^MMRemote Online portal. This ensures that all the relevant information is available at the touch of a button. all support requests are logged, to provide a full service history. Access to previous incident reports provides historical information to assist with future fault diagnosis.

• Multi-media online conferencing: This feature offers you the abiility to interactr with the Muller Martini service team with just one click of the mouse. Important information can be exchanged via the chat function, whiteboard, web-camera and VoIP (Voice over IP). Fault diagnosis can also be supported with photos and graphics from an integrated image database. Using thie application makes online diagnosos and troubleshooting by Muller Martini service specialists even more efficient at the point of contact.
• ^MMRemote Access is included
• Multi-user platform: With one license, up to three computers can be configured to use the ^MMRemote Online portal. Whether these computers are part of your company network or installed as a separate PC for your Muller Martini machine is not important.

* annual subscription required