|
For FREE online access to STOCK AVAILABILITY CLICK HERE
|
|
Our Spare Parts Department 0844 875 4588 is open from 8.00am to 6.00pm Monday to Friday. Outside of these hours you will be transfered automatically to our call centre. |
|
Spares orders may be placed at any time by FAX on 0844 875 4589 or by e-mail, to our spares email address. |
24 hour Spare Parts Emergency Service (UK Account Holders ONLY)
Hours and Charges
| DAYS |
HOURS |
SERVICE CHARGE |
| Monday to Friday |
5.00pm to 10.00pm |
£200.00 |
| Overnight weekdays |
10.00pm to 8.00am |
£200.00 |
| Saturday and Sunday |
8.00am to 12.00 midday |
£200.00 |
| Saturday and Sunday |
12.00 midday to 8.00am
(the next day) |
£200.00 |
UK Account Holders' procedure for ordering Emergency Spare Parts
Note:- our out of hours service is ONLY available to UK account holders.
When calling our emergency 'out of hours' service on our normal daytime numbers you will be automatically transferred to our call centre. Once you have agreed to the Service Charge your details will be taken and logged. This information will be given to the member of staff who is 'on call'. They will then ring you back. Our emergency staff carry mobile phones and will not be in the Muller Martini warehouse. Once it has been confirmed that we have the parts you require in stock, the member of staff will drive to our warehouse in IVER, pick the parts and send them to you via our courier either by car or bike. Note: overnight charges for this courier service will be higher than during the day.
PLEASE NOTEIf we do not have in stock the parts you require
you will still be invoiced the charge for using the service.
If possible please check our stock availability before ringing. | |